Last updated: 07/11/2025
Introduction
Your privacy is important to us.
This Privacy Policy describes how Tom Build Services (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website or contact us directly. We are committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and the UK GDPR (General Data Protection Regulation).
Information We Collect
We may collect the following types of personal data:
1. Information You Provide Directly When you fill out a contact form, send an email, or request a quote, we may collect:
- Name and surname
- Email address and telephone number
- Property address (for quotation purposes)
- Project details and requirements
2. Automatically Collected Information
Our Website may automatically record:
- IP address, browser type, and device data
- Date, time, and pages visited
- Referring websites and search terms
This information helps us understand how visitors use our Website and improve performance.
How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries and provide quotes
- To communicate during ongoing projects
- To deliver contracted services and manage schedules
- To send relevant updates or follow-up information (with your consent)
- To comply with legal obligations and resolve disputes
We do not sell or share your personal information with third parties for marketing purposes.
Sharing Your Information
We may share limited data with:
- Service Providers and Subcontractors: only as necessary to deliver our building services (e.g., electricians, plumbers, or suppliers).
- Legal Authorities: if required by law, court order, or regulatory obligation.
- Website Hosting & Analytics Providers: such as IONOS or Google Analytics, under GDPR-compliant agreements.
- All partners handling your data are contractually obligated to maintain confidentiality and comply with data protection standards.
Data Retention
We retain your personal data only as long as necessary for the purpose it was collected — typically for the duration of your project and up to seven years thereafter (for legal or accounting requirements). After this period, all personal data is securely deleted or anonymised.
Your Rights Under Data Protection Law
You have the right to:
- Access and request a copy of your data
- Correct or update inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise these rights, contact us at: tombuild.services@gmail.com
Cookies
Our Website uses cookies to improve user experience.
Please refer to our Cookie Policy for more details on what cookies are used and how to
manage them.
Data Security
We implement appropriate technical and organisational measures to protect your personal
data against unauthorised access, alteration, loss, or misuse.
However, no system is completely secure. We encourage you to contact us if you suspect any
unauthorised activity involving your information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in regulations or business practices. The latest version will always be available on this page, and the “Last Updated” date will be revised accordingly.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your data, please contact: tombuild.services@gmail.com
Tom Build Services
51 Greenwood Close, Morden, SM4 4HZ, London
Trusted builders providing professional renovation and construction services across London
and surrounding areas.
Let’s Build the Home You Deserve
We’re honoured to serve clients across the whole of London, helping homeowners build
better, brighter spaces every day.